Renewals

Older Persons Concessionary Pass Renewal

If your pass is due to expire and you have received a letter or email from us you can renew it here.

The process will require you to do the following. Please ensure you have this information before you start the process:

1. Enter your date of birth
2. Enter your postcode
3. Enter your National Insurance number
4. Enter your 18-digit pass number — printed across the front of your current pass
5. Enter your email address and contact telephone number
6. Create a password
7. Check your details and select Submit to complete your renewal

Your online account: As part of the renewal process, you will create an online account linked to your Older Person’s Free Travel Pass.

You can use this account to replace and renew your pass in the future. Please allow up to two weeks for your new pass to arrive in the post.

If you have any Swift Pay As You Go credit or Auto Top Up settings on your existing card, these will automatically be transferred to your new card.

If your pass has already expired and you are unable to renew online, please call 0345 303 6760 to renew over the phone.

For more information about your Concessionary Pass visit Transport for West Midlands.